HomeDigital HDHBO's Digital Copy Website Having Load Issues

HBO’s Digital Copy Website Having Load Issues

hbo-digital-hd-screenshotWe’ve been trying for a couple of days now to access www.hbodigitalhd.com — HBO’s website where you can begin the process of redeeming codes for digital movies and TV shows. But the website load keeps timing out with the error below. We’ve attempted to access the URL from three different states across the US for two days now and had success only once.


The website problem comes at a time when many Game of Thrones fans are likely trying to redeem digital codes for Season 8 of the TV series that just released this week. Or, attempting to redeem codes included with the entire series boxed sets that also arrived last Tuesday.

Season 8 of Game of Thrones on Blu-ray and Ultra HD Blu-ray includes a small insert with instructions on how to redeem digital copies. Step 1 directs purchasers to www.hbodigitalhd.com and is the only option indicated on the insert. Once a code is entered in the Redeem section of the website (without having to be logged in to an account) users are directed to choose a digital retailer to redeem with.

However, it is quite possible to bypass HBO’s website entirely and go straight to a digital retailer like iTunes or Vudu. Putting this theory to the test, we were able to redeem directly on Vudu without the HBO link in between.

It’s also interesting that HBO still hasn’t made the hbodigitalhd.com domain secure which would require purchasing an SSL certificate. A secured URL would change from “http” to “https” and a small lock icon would appear in a browser tab. An unsecured URL, however, warns users the website is “Not Secure.” Some SEO (Search Engine Optimization) experts say an unsecured domain can negatively affect search rankings.

Although an SSL certificate is a must-have for websites that sell products or store user information, hbodigitalhd.com doesn’t actually do anything except pass on a redemption code to a 3rd party service. Even the Purchase option on the website simply directs to digital retailers like Amazon and Apple.

Are you also having trouble accessing hbodigitalhd.com to redeem your digital codes? Let us know in the comments below.

Jeff Chabot
Jeff Chabothttps://hd-report.com
Jeff has a background in photography, video and television production. He writes about technology, broadcasting, home theater, and digital entertainment.


  1. Received The Game of Thrones Complete Series for Christmas, tried to redeem digital copy thru VUDU, keeps giving error message.
    Don’t sell to the consumer what you can’t provide. Please Fix This Problem.

  2. I purchased GoT season 8 last Christmas with the Digital and Bluray combo at Target Judy like I did since the first Season. I redeem all my movies on UV until they closed and Vudu. I do not use Itunes or Google Movies. Well yesterday I finally opened the box to install my digital copy to Vudu and HBO until the words Something is wrong please check code and resubmit error. Ive now tried straight to vudu on phone, roku, and all to no avail. Is there a work around or suggestion to get it tio install to Vudu where I have over 500 movies there. Thanks

  3. I have tried on hbodigital and Vudu and keeps telling that there is an error. The code should work but does not very frustrated I bought this set game of thrones complete series on Blu-ray for the digital copy as much as for the Blu-ray. I want to be able to stream . HELP PLEASE!

  4. It let me redeem on HBO but never showed up on VUDU my season 2-5 of game of thrones. When trying VUDU directly it said that the codes were used

  5. Trying to redeem game of thrones season 1-7 with no luck. Getting frustrated cause it acted like it took the code to redeem but nothing!

  6. i RECENTLY bought “Chernobyl” and watched it. Then tried to enter it in the http://www.hbodigitalhd.com several times, but was unable to do so.One of the reason I purchased the HBO special series is to be able to have a digital copy to watch with my family when possible. When I entered the code it said the was a problem. It said the code had been used and there was a problem. This makes no sense. If it has been used, why is there a problem, but I know for a fact I did not enter the code in VUDU. PLEASE HELP ME! I just bought it a week ago.
    The code is as follows:

  7. Hey everyone. Here are some things to try. Use the code with another digital redemption service like iTunes or Vudu. Sometimes even after redeeming a code once it will work on multiple platforms. If you still can’t get it to work work I would try clicking on the support button at the bottom of http://www.hbodigitalhd.com/ and fill out the form. The other option is to call them. Be sure to hold onto your receipt and digital code insert.

    • Bought the GOT complete series for my husband for Christmas. It seemed like it redeemed because I was able to select vudu but then got an error message trying to load it to vudu. So then I tried going directly to vudu to redeem and received a similar error – still can’t get the digital copy. Now working with Vudu via emails. Sent them proof of receipt and copies of the cover and bar code of the set. It’s been almost a week since we provided that info and haven’t heard back yet. Contacted HBO during this time (on 12/31/2020) and they won’t help because the code expired in Dec. Basically they said we still have the DVD’s! Feels like we’re screwed with the digital code.

  8. I couldn’t redeem either. Tried on my tablet and my PC. I am pretty PO’d about this and wonder if it is even worth messing with.


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