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Time Warner Cable: All Dallas Customers to Get Faster Internet by Year’s End

time-warner-cable-logoAll Time Warner Cable customers in the Dallas area will get faster internet speeds by year’s end, the MSO promised today in a press release announcing completion of upgrades in 50% of their systems in the area. For internet users, that means faster loading webpages and quicker file downloads, but more importantly better Netflix streaming.

The company’s TWC Maxx product offers internet speeds up to 300 Mbps, which can be up to six times faster depending on the current service. Best of all, the upgrades will come at no extra charge to customers (however, some customers may need a modem upgrade).

To be more specific about speed increases, customers who subscribe to the Standard tier will get up to 50 Mbps (previously 15 Mbps); customers who subscribe to the Extreme tier will receive up to 200 Mbps (previously 30 Mbps); and, customers who subscribe to the Ultimate tier will receive up to 300 Mbps (previously 100 Mbps max internet speed).

This week the upgrades are available to Time Warner Cable customers in DeSoto, Shoreview, Dallas, Farmers Branch, South Irving and Lancaster.

TWC says areas that have already been upgraded include Allen, Carrollton, Central Irving, McKinney, Arlington, Bedford, Dan Morton, Frisco, Lamar (N. Arlington), Mesquite, Betts Road, Irving, Plano, Richardson, Greenville, Garland, Matlock, Chenault, Wylie and Thornton.

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DALLAS (August 18, 2015) – Time Warner Cable (TWC) announced today that the rollout of faster Internet speeds to all customers in the Dallas area is now 50 percent complete, and remains on track to be completed before the end of the year as part of the “TWC Maxx” launch that features ultra-fast Internet speeds up to 300 Mbps, state-of-the-art TV services and rock-solid reliability. To date, Time Warner Cable has invested $54 million in the Dallas area to bring customers these faster speeds and other service enhancements.

Starting this week, TWC Internet customers in DeSoto, Shoreview, Dallas, Farmers Branch, South Irving and Lancaster will enjoy the speed increases.

Customers in the Allen, Carrollton, Central Irving, McKinney, Arlington, Bedford, Dan Morton, Frisco, Lamar (N. Arlington), Mesquite, Betts Road, Irving, Plano, Richardson, Greenville, Garland, Matlock, Chenault, Wylie and Thornton areas already have access to the new speeds.

“Our customers have asked for faster Internet speeds and we’re now able to provide these faster speeds at no additional cost to all of our customers in the Dallas area,” said Ike Wells, regional vice president of operations for Time Warner Cable in Texas. “This is just the beginning of the benefits customers will see from TWC Maxx that will enhance theirInternet, video and reliability.”

Extreme (formerly Standard) and above Internet plan customers who lease a modem from TWC may need to replace their modems to receive the new speeds. Customers needing a new modem can now order and activate their new modem online at twc.com/bettertwcmodem.

Along with TWC Maxx, Time Warner Cable has rolled out more than 6,100 TWC WiFi® Hotspots, located both in popular outdoor areas and in indoor small business locations throughout Dallas like restaurants, cafes, hair salons and doctor’s offices. Qualified customers can currently enjoy more than 1,000 outdoor hotspots in high traffic locations, with more hotspots to be added through 2015. Some popular outdoor hotpot locations include:

  • Oak Lawn/Turtle Creek (including Reverchon Park)
  • Uptown
  • Deep Ellum/Baylor University Medical Center
  • University Park
  • Highland Park
  • Galleria area
  • Downtown/central Plano
  • Downtown/central Arlington

TWC WiFi is available free to Time Warner Cable residential Internet customers with qualifying service tiers (minimum Standard or Extreme) and all Business Class Internet customers.

The key components of TWC’s new customer experience with TWC Maxx are:

New Internet Experience for Residential Customers

The Internet transformation includes speed increases on TWC residential Internet plans at no additional monthly cost, with customers experiencing increases up to six times faster, depending on their current level of Internet service. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will now receive up to 50 Mbps, customers who subscribe to Extreme, formerly up to 30 Mbps, will now receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 100 Mbps, will receive up to 300 Mbps, at no additional monthly cost.

New TV Experience

The advanced TV experience includes an Enhanced DVR, which is available now and lets customers simultaneously record up to six different programs, and the ability to save 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Customers will also have access to an all-digital lineup and an expanded On Demand library that features 20,000 titles, growing to more than 30,000 by the end of the year.

Rock-Solid Network Reliability

As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.

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