Home News Sony more flexible with refunds for pre-orders & 'faulty' content

Sony more flexible with refunds for pre-orders & ‘faulty’ content

playstation-store-gradient-1280pxRefunds and cancellations will apparently be much easier from PlayStation Store as Sony announced new policies regarding pre-orders and certain digital content.

In the new “Cancellation Policy” customers can cancel a “pre-order of digital content at any time before the release date and receive a refund to your PSN wallet.”

What’s more, Sony will allow a refund to wallets up to 14 days after payment for content on a release date as long as the content has not been downloaded or streamed.

The new policy also states games and in-game consumables, season passes, themes, and other downloadable content may also be refunded as long as the content is deemed “faulty.”

In Sony’s own words:

“Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.

It sounds like there is a still a grey area in terms of what is considered “faulty” content: is a theme not compatible, did a digital download get corrupt, was a stream interrupted? Who knows exactly what Sony means. But, at least the company seems to allowing more flexibility with refunds — even though we’re talking store credits to the PSN Wallet.

You can check out the new PlayStation Store cancellation policy for yourself.

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HD Report frequently features articles written by guest contributors who are experts in the industry. Our publication is listed in Google News as well as other tech and entertainment forums. If you would like to write a news article, review, or editorial please contact us.

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