Monday, September 14, 2020
Home News Sony more flexible with refunds for pre-orders & 'faulty' content

Sony more flexible with refunds for pre-orders & ‘faulty’ content

playstation-store-gradient-1280pxRefunds and cancellations will apparently be much easier from PlayStation Store as Sony announced new policies regarding pre-orders and certain digital content.

In the new “Cancellation Policy” customers can cancel a “pre-order of digital content at any time before the release date and receive a refund to your PSN wallet.”

What’s more, Sony will allow a refund to wallets up to 14 days after payment for content on a release date as long as the content has not been downloaded or streamed.

The new policy also states games and in-game consumables, season passes, themes, and other downloadable content may also be refunded as long as the content is deemed “faulty.”

In Sony’s own words:

“Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.

It sounds like there is a still a grey area in terms of what is considered “faulty” content: is a theme not compatible, did a digital download get corrupt, was a stream interrupted? Who knows exactly what Sony means. But, at least the company seems to allowing more flexibility with refunds — even though we’re talking store credits to the PSN Wallet.

You can check out the new PlayStation Store cancellation policy for yourself.

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