Samsung Recalls All Galaxy Note7 Devices Including Replacements
Samsung’s voluntary recall of Galaxy Note7 devices has been expanded to include replacement models sold before and after the original recall on September 15, 2016. [Update: The FAA has now banned all Galaxy Note7 devices on US flights.]
The recall now includes all Galaxy Note7 devices sold or exchanged in the United States, after Samsung has found the devices may overheat and pose a safety risk.
Starting today, October 13 at 3:00 p.m. ET customers can either exchange their Note7 device for another Samsung smartphone or receive a refund through the U.S. Note7 Refund and Exchange Program. Here is what Samsung is offering:
1. Up to a $100 total bill credit for a customer who exchanges a Note7 for any Samsung smartphone.
2. A $25 total bill credit for a customer who exchanges a Note7 for a refund or other branded smartphone.
Samsung stopped the production, sale and exchange of Galaxy Note7 models on October 10, 2016.
“We are committed to doing everything we can to make this right,” said Tim Baxter, president and chief operating officer, Samsung Electronics America.
Partnering retailers during the recall include AT&T, Best Buy, Sprint, T-Mobile, U.S. Cellular and Verizon.