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HD Report | May 25, 2017

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Time Warner Cable launching improved internet/TV service

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time-warner-cable-logoTime Warner Cable is launching their improved internet/TV service branded TWC Maxx in twelve initial markets, including new availability in Greensboro and Wilmington, NC this week. At no extra cost, the upgrades provide up to six times faster internet service (depending on current tier) and improvements to TWC’s television service.

With TWC Maxx, customers who get the Standard tier receive up to 50 Mbps (formerly up to 15 Mbps); customers with Extreme can get up to 200 Mbps (formerly up to 30 Mbps); and, customers who subscribe to Ultimate will receive up to 300 Mbps (previously 100 Mbps).

For TV, Time Warner Cable customers will get an Enhanced DVR with the ability to record up to six different programs simultaneously and 150 hours capacity for HD programming on a 1TB hard drive.

The company’s research gathered from the cities of Los Angeles, New York City and Austin, TX where TWC Maxx has already been launched, reveals an upward trend in customer satisfaction.

John Keib, Time Warner Cable’s EVP/COO of Residential Services said, “there is meaningful improvement in customer satisfaction where we’ve implemented these enhancements. We’re bringing a new experience to our customers, and they are noticing.”

TWC Maxx service will be offered in Kansas City, Dallas, San Antonio, San Diego, Hawaii and Charlotte and Raleigh, NC by year’s end.

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